Case study

Finding the value in a $360m disability and family services provider.

Our founding program. A large provider under margin pressure, with leakage across rostering, billing and legacy process. We sized the opportunity, agreed a program with the board, and tracked every initiative from estimate to delivered.

Two colleagues reviewing paperwork together.

FOUNDING PROGRAM OUTCOMES

8.2%

of revenue in annual margin benefit

5%

of revenue in one-off cash

8.2×

return on fees

The challenge

A large disability and family services provider under margin pressure, with leakage across rostering, billing and legacy process.

What we did

We sized the opportunity, agreed a program with the board, and tracked every initiative from estimate to delivered.

What changed

8.2% of revenue in annual margin benefit, 5% of revenue in one-off cash and an 8.2× return on fees.

What could this look like in your organisation?

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