OUR SERVICES

Six services. One mission.

We are experienced operators with one discipline, applied six ways: strengthen the organisation behind the service, so that more money, capital and people time reach the people it exists to serve.

The mission every service serves

More money, capital and people time for services and care

01

RELEASES ROOM TO REINVEST

Value creation

Find the value. Make it last. Choose to reinvest.

Financial sustainability and service delivery are the same problem. We find what’s lost to leakage, legacy process and old decisions, then track every dollar into your P&L and cashflow, with the option to reinvest in the services your community relies on.

8.2%

8.2%

8.2%

of revenue in annual margin benefit, founding program with a $360m disability provider

$460k

$460k

$460k

of unfunded supports delivered, on average, per provider

01

Unfunded cost and rostering

Unfunded supports, rosters, overtime and agency use brought back into line with what is funded.

01

Unfunded cost and rostering

Unfunded supports, rosters, overtime and agency use brought back into line with what is funded.

02

Revenue leakage

Billing, claims and receivables tightened, so every service delivered is billed and paid.

02

Revenue leakage

Billing, claims and receivables tightened, so every service delivered is billed and paid.

03

Process and systems

Legacy processes redesigned and automated, so admin cost stops rising with every new client.

03

Process and systems

Legacy processes redesigned and automated, so admin cost stops rising with every new client.

04

Benefits tracking

Every initiative tracked from estimate to delivered, into the P&L and cashflow, ready to reinvest.

04

Benefits tracking

Every initiative tracked from estimate to delivered, into the P&L and cashflow, ready to reinvest.

WHERE EVERY PROGRAM BEGINS

The Value Diagnostic

A low-cost diagnostic that sizes the opportunity across your cost base, revenue and processes, so your board can see the prize before committing.

Source: NDS, State of the Disability Sector Report 2025.

02

RELEASES CLARITY AND CONTROL

CFO advisory

Clear numbers. Confident decisions. More for the mission.

Strong compliance is the foundation. The next step is capital allocation: knowing where every dollar of funding does the most good. We step in as your CFO, or run finance alongside your team, so your board sees the numbers early.

8.6%

8.6%

8.6%

growth in charity expenses, outpacing 7.5% growth in revenue

~50%

~50%

~50%

of charity revenue comes from government

01

CFO advisory

An experienced CFO at your executive and board table, shaping strategy, funding and capital decisions.

01

CFO advisory

An experienced CFO at your executive and board table, shaping strategy, funding and capital decisions.

02

Performance and forecasting

One monthly performance story, a budget with clear owners, a rolling forecast and a 13-week cash view.

02

Performance and forecasting

One monthly performance story, a budget with clear owners, a rolling forecast and a 13-week cash view.

03

Finance operations

We run it for you: payables, receivables, payroll, billing and claims, closed on time every month.

03

Finance operations

We run it for you: payables, receivables, payroll, billing and claims, closed on time every month.

04

Governance and control

Delegations, controls, audit readiness and funder acquittals, so risk is owned and nothing is a surprise.

04

Governance and control

Delegations, controls, audit readiness and funder acquittals, so risk is owned and nothing is a surprise.

WHERE EVERY ENGAGEMENT BEGINS

The Finance Health Check

A low-cost review of your people, processes and systems that shows where your finance function sits today, and the practical steps to move it up the curve.

Source: ACNC, Australian Charities Report, 12th edition.

03

RELEASES SCALE THAT LASTS

Mergers and acquisitions

The right partner. A disciplined deal. Value that lasts.

For-purpose organisations are coming together to protect services and build scale. We run the whole journey with you: finding the right partner, getting to completion, then building the combined operating model and capturing the synergies.

5 of 8

5 of 8

5 of 8

of Australia’s largest disability providers disclosing EBITDA made a loss in FY25

$200m

$200m

$200m

combined revenue at which mergers must now be notified to the ACCC. Charities are not exempt.

01

Target identification

A market scan and ranked list of partners that fit your mission, footprint and balance sheet.

01

Target identification

A market scan and ranked list of partners that fit your mission, footprint and balance sheet.

02

Deal execution

Investment case, diligence, valuation and terms, run through to signing and a clean completion.

02

Deal execution

Investment case, diligence, valuation and terms, run through to signing and a clean completion.

03

Post-deal operating model

Day 1 readiness, then one structure, one set of systems and one way of working.

03

Post-deal operating model

Day 1 readiness, then one structure, one set of systems and one way of working.

04

Synergy capture

Every synergy owned and tracked into the P&L and cash, then reinvested in services.

04

Synergy capture

Every synergy owned and tracked into the P&L and cash, then reinvested in services.

WHERE EVERY ENGAGEMENT BEGINS

The Deal Readiness Review

A low-cost review that tells your board whether you are ready to acquire, merge or partner, and what it will take to capture the value.

Sources: provider FY25 statutory accounts; ACCC merger regime from 1 January 2026.

04

RELEASES CAPITAL AND RISK

Property services

Better homes. The right cost structure. More focus on care.

IN PARTNERSHIP WITH

Guardian Living Australia logo
Guardian Living Australia logo

BTC brings property strategy and transition support. Guardian Living Australia brings purpose-built homes and SDA expertise.

“The homes are really new and nice, and it makes it easier to get around.”

Dayle, Guardian Living resident, Cranbourne

Aerial view of Guardian Living’s accessible homes in Cairns, with solar panels and a shared hydrotherapy pool

Many Supported Independent Living providers became landlords by accident. With Guardian Living Australia, we help you decide which property to hold, which to hand over and how to run the rest well, so capital, people and leadership attention go back into care.

81%

81%

81%

of providers say they cannot keep delivering services at current prices

2023

2023

2023

NDIS Review: SDA and living supports should be from separate providers

01

Property strategy

What to hold, lease, exit or build. Portfolio, leases and vacancy reviewed, and the cost base right-sized.

01

Property strategy

What to hold, lease, exit or build. Portfolio, leases and vacancy reviewed, and the cost base right-sized.

02

Separation and transition

A clear path out of the landlord role, through sale, partnership or a new vehicle, with residents supported.

02

Separation and transition

A clear path out of the landlord role, through sale, partnership or a new vehicle, with residents supported.

03

SDA provision and management

Purpose-built SDA homes, tenanted and managed where your services are growing.

03

SDA provision and management

Purpose-built SDA homes, tenanted and managed where your services are growing.

04

Facilities management

Run on one platform: every request tracked to close, compliance up to date, spend visible home by home.

04

Facilities management

Run on one platform: every request tracked to close, compliance up to date, spend visible home by home.

WHERE EVERY ENGAGEMENT BEGINS

The Property Diagnostic

A low-cost review that baselines your portfolio home by home, then gives your board a short set of options, with the financial and resident impact of each.

Sources: NDS, State of the Disability Sector Report 2025; NDIS Review, Final Report, December 2023.

05

RELEASES PEOPLE TIME

Systems and agentic AI

A leaner back of house. Lower cost to serve. More people for care.

It starts with a review of your systems and processes: what to keep, fix or replace. Then agentic AI, one process at a time, with your people approving every consequential step. Over time admin stops growing with every new client.

40%

40%

40%

of firms measuring AI savings realised less than they spent

100%

100%

100%

of claims, invoices and requests worked, not a sample

01

Systems and AI review

Your systems and data reviewed, and where AI will and won’t pay back, beyond the vendor noise.

01

Systems and AI review

Your systems and data reviewed, and where AI will and won’t pay back, beyond the vendor noise.

02

Process redesign

Fix the process first. Automating a broken process only multiplies the waste.

02

Process redesign

Fix the process first. Automating a broken process only multiplies the waste.

03

Agentic operators

Start with one process, from claims to rostering admin, then build from there.

03

Agentic operators

Start with one process, from claims to rostering admin, then build from there.

04

Adoption and control

Written mandates, human approval, a full audit trail and a pause button.

04

Adoption and control

Written mandates, human approval, a full audit trail and a pause button.

WHERE EVERY ENGAGEMENT BEGINS

The Systems Diagnostic

A low-cost review of your systems and processes that shows where to start, what it is worth in your P&L and how much time moves back to care.

Source: Bain & Company AI research, 2026.

HOW EVERY ENGAGEMENT WORKS

Start small. Prove the value.

Use one service, or bring them together. Every engagement starts with a low-cost diagnostic, with fees that can be linked to value captured.

01 / DIAGNOSE

Size the opportunity

A short, low-cost review of where value sits today.

02 / DECIDE

Choose the path

Clear options for your board, with the impact of each.

03 / DELIVER

Track every dollar

From estimate to confirmed to delivered, in the P&L.